AT&T Challenges Verizon

We've all seen cell phone commercials. There's a multitude of them and it seems that each company has it's own gimmick, theme, or celebrity. Recently I have noticed a couple TV ads that stand out. They're from AT&T and feature actor, Luke Wilson.

I noticed the ads because they are fighting back Verizon's recent claims. Verizon puts great deal of emphasis on their "4G" coverage, and how they out-do AT&T. I noticed (before the new AT&T commercials came out) that when Verizon shows a comparison between the map of their coverage and that of their competitors, they only show 4G. They never compare the total coverage area. In other words, it seems to me that Verizon may have a greater number of super awesome spots, but they have a lot more spots that have mediocre or poor coverage than they're competitors. AT&T has taken to pointing this fact out to the rest of the world.

There are several commercials in the series, but my favorite is the "Postcard" one, which shows Luke Wilson tossing postcards that represent all of the places that AT&T has coverage. I like the ad because the commercial specifically addresses Verizon's claims, it's not an overly complicated concept, it gets its point across visually and it does something clever that I've never seen any other commercial do.

It has a part one and a part two. When you see the commercial, after 30 seconds, it moves on to the next product's advertisement. Then, before you've returned to the program you tuned in to watch, you see Luke Wilson again for a few seconds, continuing to toss out postcards. Brilliant! It reminds the customer about the product without bombarding them. It's pleasantly unexpected and not annoying. It turns 60 seconds of advertising $ into a couple minutes because during those other commercials in between you assume Luke has been tossing postcards the whole time. I think the whole thing was not only clever, but results-oriented. (Too many commercials are neither, but that's another soap box.)

I thought the commercial was great, as well as the other one's in AT&T's recent line up.
What do you think? See for yourself.

Poptarts v. Toaster Strudel

I think Pillsbury's Toaster Strudel should give up trying to directly compete with Kellogg's Pop-tarts. Don't get me wrong, I think Toaster Strudel is delicious, but the strudel lacks many of the main features that make Pop-tarts so great.
Toaster Strudel must be stored in the freezer and then heated and frosted before it can be eaten. Pop-tarts, on the other hand offer much more convenience. They can sit on the shelf right next to the dry cereal and oatmeal, and can be easily taken with you to be eaten at a later time. In fact, when I was in high school, i used to bring the brown sugar ones with me to school and eat them mid-morning as a snack.

The TV advertisements for Toaster Strudel are aimed at kids, the same main target that Pop-tarts are marketed too. Toaster Strudel is never going to be a Pop-tart. They should quit trying to beat Kellogg's and go for a different demographic such as young professionals with "more sophisticated" taste. In fact, they could be marketed as the perfect breakfast food for pairing with a hot cup of joe. We all know that coffee has become a social craze through Starbucks and other coffee competitors.

I think Toaster Strudel is a great product and a delicious breakfast food, but Pillsbury should go for a different market segment rather than trying to take on Pop-tarts head-on.

Masters of Disguise: Sunsweet Ones

October is the right time of year for disguises, but did you ever think cleverly packaged prunes would be the next "super fruit?"

Though some produce companies have been able to successfully brand their fruit products, such as Chiquita, it's a difficult task to market a commodity item. It seems like a piece of fruit is a piece of fruit is a piece of fruit (as long as it's fresh).

There seems to be some more room for marketing in the processed fruit category. Smucker's Jams and Jellies are well-branded and Ocean Spray Craisins (sweetened, dried cranberries) have a made a few well known marketing efforts. The newest player in the branded fruit game seems to be "Sunsweet Ones," which are prunes that are wrapped in a pretty package and cleverly marketed.

I saw the Sunsweet commercial recently and thought it was very interesting that not once did they mention the traditional name for their product. The word "prune" is never uttered. Instead they describe all of the wonderful things "dried plums" have to offer. Notice it says "dried plums" at the top of the package. The word "prune" is at the very bottom, softened by saying they're from California (California gives them cool points right?). Prunes are the same thing to plums as raisins are to grapes, but dried grapes don't have the same marketing issues dried plums do. So what's the solution? Apparently, change the name.

I think prunes do indeed have a bad reputation. Prunes are associated with older people drinking it for it's digestive effects rather than it's delicious taste. I can understand the lack of appeal when that is the connotation. Many people hear the word "prune" and automatically think "Oh, disgusting," or at best "I wouldn't go out of my way to get one." They have a foreclosed opinion about dried plums and shut down immediately.

It is smart for Sunsweet to re-brand prunes as a healthy, sweet and simple snack and also smart for them to leave the word "prune" out of their commercials. I commend them for framing their product well, focusing on the benefits to the consumer, and taking on the challenge of the fearsome prune. I doubt they will find their way into trick-or-treat baskets, but maybe people will give Sunsweet Ones a try, not realizing they are the dreaded prune in disguise.

Friend Request

I don't know if anyone else develops a list of favorite advertisements, but right now I'm a fan of the commercial that's currently out there selling Dentyne chewing gum.

While watching my favorite TV shows, I often find myself noting not only the goings on of the show's characters, but also the commercials in between. I know many marketing gurus have noted the trend that is steering away from mass media advertising towards direct marketing, but I think that when done thoughtfully and for the right reasons, traditional advertising can be effective.

Dentyne's commercial (if you haven't seen it, here's the youtube link http://www.youtube.com/watch?v=S5LnMngY51c ) plays on the popularity of social media as a substitute for human interaction. I like the fact that the concept for the commercial not only prominently features the product, but shows it in a way that prospects can relate to. Anyone who has ever chewed gum has offered a piece to someone else and perhaps started a conversation that way.

Most importantly, the commercial elevates the gum from being just something your mouth experiences to being a networking tool, a conversation starter, and a bridge between you and the people around you. Though I'm a fan of the commercial, I fear that the brand of the gum is not prominently featured enough to stick in the minds of the viewers. The prospect might be encouraged to buy gum, but not necessarily Dentyne.

Keeping Tabs

I have always enjoyed the chance to sit and flip through a magazine. In fact, the content isn't the only draw. I find the ads fun to look at too because they're meant to be eye-catching and attractive.
In a recent copy of Allure Magazine, one advertising page especially caught my attention for it's creativity and interactive element. I have to give them credit for thinking outside the box. The page features pull-off stickers of the lip color products that the reader is encouraged to use as sticky-tabs to bookmark pages while perusing the magazine.

I like the idea because the stickers increase the length of the interaction between the consumer and the advertisement. It takes advantage of the qualities of having print media form, something that's in the hands of consumers.

The idea was great, but the execution needed a bit of work. The stickers weren't sticky enough to adhere well to the glossy pages and fell off easily. Maybe they should get some tips from 3M, makers of "Post-its." Also, the brand name was not a prominent feature of either the ad as a whole or the individual stickers.

So many "creative" marketing ideas focus on being "innovative," without the component of practicality and goal of reaching the hearts and minds of consumers. I give them points for having a creative ad that goes in the right direction, and has the specific intent to increase product interaction with consumers.

New Image for the Golden Arches?

I don't know about you, but I've noticed their commercials for fancy coffee and the recent addition of stone fascades on their buildings. What is McDonald's trying to do? Are they becoming Starbucks?

Apparently they are putting a great deal of time and effort into revamping their image. New commercials that tout their new coffee line play with the accented "e" of café. (Americans don't seem to understand accented letters anyway, so it's a good opportunity to further confuse them. That, however, is a discussion for another day.) I've noticed include a heavily flash-based website redesign that matches the commercials.

Micky D's is also spending a sizable amount of money on changing the appearance of their restaurant locations, inside and out. They've removed some of the worn out plastic parts and added contemporary elements. The new design even includes a change to the roof structure of the franchise locations. Though I'm not a frequent McDonald's customer (I'm just not a fast food junkie), I have always thought McDonald's regular coffee was delicious and a somewhat hidden gem. It is fantastic source for a decent and inexpensive cup of coffee. The newfangled coffee products seem to be the McD's answer to Starbucks' line of over caffeinated beverage. While the extension to their product line may boost sales, I wonder whether it will provide any long term growth to their sales or customer base.

I think that McDonald's' effort to make their restaurants and company feel more upscale is admirable. They have clearly thought through and are carrying out a strategy to reposition the company's brand and identity in the eyes of their customers and prospective customers. However, one major problem I have with what I've seen of the McDonald's campaign is inconsistency of message. They have the fancy new website and locations, and clever commercials with their more sophisticated McCafé products, but they still seem to have some advertising out there that I would consider less than classy. Maybe it's just my taste, but their current commercial promoting their filet-o-fish sandwich strikes me as rather tacky.

Again, I admire McDonald's commitment to revamping their image, but they need to find some consistency with their message and make sure their marketing sticks. McDonald's has to overcome decades worth of opinions about their company in the minds of American consumers in order to create any significant break through.

My challenge for you: Bypass the new "McCafé" products, and try a cup of regular McDonald's coffee for that caffeine fix.

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